Our commitment to well-defined expectations means that we offer a 30-day no-reason return and exchange policy. At the same time, you may request a return or exchange within 30 days after delivery without having to provide a reason.
As part of consistent service, customers should understand that the default return address is 470 W 13th St, Davenport, Iowa, 52803, United States. Within the same framework, do not send a return until instructions have been provided. In practical terms, for assistance, contact Support@canadapoter.shop or (712) 796-5433. In addition, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
The store follows a transparent approach to guidance: to begin a return or exchange, contact us at Support@canadapoter.shop before sending the item. Consistently with this rule, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. In addition, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Within the same framework, items sent without prior authorization may not be accepted.
To provide precise expectations, this section confirms that returned items should include their components and original packaging when reasonably possible. As a related point, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. Under this approach, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
To provide practical decision-making, this section confirms that after we receive and inspect the return, we will notify you of the decision. At the same time, approved refunds are issued to the original payment method within 5-10 business days. At the same time, a bank or card issuer may require additional time to post the credit.
Merchant Information
For accountable decision-making, the applicable standard is this: the business name is canadapooch. For that reason, the storefront brand name is canadapooch. Consistently with this rule, the complete physical address, which is also the default return address, is 470 W 13th St, Davenport, Iowa, 52803, United States. Under this approach, the customer contact email is Support@canadapoter.shop. Under this approach, the customer contact telephone number is (712) 796-5433.